We stand behind everything we sell and want your shopping experience to be a positive one. If you are not satisfied with your purchase, return the item within 15 days, in new or re-sell-able condition, and we'll replace it or give you a refund. If you miss this window, then in some cases we may allow for store credit to be applied for your purchase.
If it is past the 15 day return period then and your product breaks or is defective, then we can help you coordinate with the manufacture for repair or replacement of the product.
We are currently (Nov 2021) ONLY OFFERING CURB-SIDE PICKUP for online orders. Full service shipping is coming soon!
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. To request a return label, please contact us at i[email protected]
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
A restocking fee may be applied in specific cases we deem necessary to do so in. This can include, but is not limited to:
- Items sold on clearance or with a reduced price
- Packages such as custom bike builds or ski packages
- Special orders
- Items sold as used
- Items that were sold as new but returned with visible use
(Labour fees are not refundable, i.e., custom built wheels.)
Delivery within Winnipeg
If you live in the City of Winnipeg and require delivery, please leave a note on your order and you will be contacted via phone or email to make arrangements for your order to be dropped off. With the exception of items that fit into your mailbox, delivery must be arranged at a time when you are home (orders will not be left on your door steps).
Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Buying bicycles online
We cannot ship bikes across Canada or to the USA. This is mainly to uphold local bike shop competitiveness. It is also very complicated to take a bike apart and put it back into the box it came in, this can lead to damages if the package is mishandled during shipping.
From Time to time our system may incorrectly allow a bike to be bought online. If you are able to buy a bike online we will need to cancel and refund your order.
You can buy a bike online and pick it up in the store! This will make sure that you will be guaranteed a bike when you come in.
During 2021 the demand for bikes was very high and we would say to people “if you see something you love, don’t wait and think. Buy the bike”. We don’t know what the future will hold, but we hope that this service will make sure you are getting the bike you want when it is in stock.